![]() ![]() Additional protection can be added to all endpoints by adding Advanced MFA, which extends enterprise-level security to VPNs, workstations, identity providers, and more with passwordless options. Download Version 4.116.0 Want even more LastPass View a history of our changes in our release notes. Enable LastPass Authenticator and all your vault logins will be instantly secured.īusinesses can secure all employee logins by enabling multifactor authentication prior to accessing the LastPass vault, single sign-on apps, and third-party websites. Download Version 4.113.0 LastPass for Chrome (full version) LastPass browser extension for Google Chrome (full version) provides extra features such as sharing the login state with other browsers. Users with LastPass Personal accounts can use the LastPass Authenticator to secure their LastPass logins after downloading the app on their Android or Apple iOS device. Verifying your identity is simple and secure, making for quick log ins to LastPass and third-party websites, such as Google, Amazon, or Netflix.Īuthentication for personal and business use Multifactor authentication (MFA) keeps hackers out, protecting you against phishing, malware, and more.Īuthentication supports 6-digit generated passcodes, SMS, and push notifications for one-tap login. Thank you again for the reply, I apologize for the misunderstanding, and please do pass along the feedback if that's something you're able to do!Whether you want to add more security, enjoy a better user experience, or choose how you login, the LastPass Authenticator has you covered. I'm really not sure what was causing that, but it seems to be resolved now and I have the option to renew. Just in case the team needs to track it, the issue was that I couldn't renew my subscription, and was just getting a "you're already subscribed" message when I tried. You're right, this was an error on my part-I checked the 'What levels of customer support does LastPass offer' article, and was confused by 'all LastPass Free users have Basic support. (Ideally it would be great to have email support again in general for accessibility reasons, but I know that is less likely to change.)Īs far as my initial issue, thankfully the good old "wait 24 hours" strategy seems to have worked. 1 Kudo Reply 1 ACCEPTED SOLUTION pensworth1 New Contributor Re: Contact Support via email Thanks so much for getting back to me. If you're able to pass along feedback at all, it would be great to have this reworded to clarify that LastPass Premium users also do not have access to email support. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. You're right, this was an error on my part-I checked the "What levels of customer support does LastPass offer?" article, and was confused by "all LastPass Free users have Basic support." Since I'm a premium user, I didn't think this applied to me, but I can see now where I misread it. Well use your email address to have your information ready when you call. If this is a technical error or an intentional choice (hopefully not) then it really needs to be fixed for accessibility. I'm assuming this is a technical issue, but the How do I report a bug page directs me to the same menu, so here we are.Īm I missing a step here? This could definitely be my error, but I've exhausted all my ideas. (As a note, the second screenshot is after ensuring I am logged in-"LastPass User" was autofilled, but still no email options.) All options lead me to the following menu, with no option other than "Call Me." I've tried "Contact Support" at the bottom of this article, as well as the usual "Contact Support" links on the bottom of other articles. Official support pages say that email support is available, so I'm not sure why I don't have the option. So far, every single way I approach this, I can only contact them by phone. I need to contact support via email, I cannot contact them via phone due to my disabilities. I'm giving the benefit of the doubt and assuming it's a technical error, but I also can't submit a bug report for the same reason, so this is my best option.įor some background: I have worked in customer support for years with multiple companies, so I am well aware that contacting support can be confusing I've tried multiple workarounds with no success. I'm having a lot of difficulty contacting Support. As part of our commitment to security, we want to make sure our users and the public are aware of recent reports of fraudulent emails being sent to LastPass customers. ![]()
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